Customer service can make or break a brand. Customers are more likely to refer a friend if they have a positive experience with a brand.
On the other hand, unhappy customers who experience poor service are more likely to share negative reviews on social media and user forums.
Mystery shoppers help you improve in-store customer experience with valuable customer insight.
These trained professionals visit your store as potential customers to observe and evaluate the quality of service, staff attitudes, and store atmosphere.
At DP Quest, our mystery shoppers help you uncover problem areas and improve your business.
We ensure your privacy and will not compromise your identity. Our investigation engagements are covered by Non-Disclosure Agreements (NDA) to provide top secrecy and confidentiality.
Skills and Technology:
DP Quest’s licensed private investigators combine law enforcement expertise and state-of-the-art technology to produce digital/visual evidence for use in court, if required.